Refund Policy

Last updated: August 2026

At NovaroSkin.store, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging, sealed and unopened
• Accompanied by proof of purchase (order number or receipt)

For hygiene reasons, we are unable to accept returns on opened skincare products unless they are faulty or damaged.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare products
• Gift cards
• Sale or clearance items (unless faulty)

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

4. Late or Missing Refunds

If you haven't received a refund after 10 business days, please check your bank account again, then contact your credit card company or bank. If you still have not received your refund, please contact us at support@NovaroSkin.store.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at support@NovaroSkin.store.

6. How to Initiate a Return

To start a return, please contact our support team at support@NovaroSkin.store with your order number and reason for return. We will provide you with return instructions and the return address.

Please do not send your purchase back without first contacting us.

Contact Us

If you have any questions about our Refund Policy, please contact us at support@NovaroSkin.store.